FAQ

*** BELIEVE BOX ***

What is Believe Holiday?

Believe Holiday is the North Pole's newest venture to bring Christmas magic to your home and create memories for your friends & family that last a lifetime.  Believe Holiday offers our 4 week subscription, a few North Pole exclusive items, and holiday apparel

What is Believe Box?

Believe Box is a 4 week subscription box delivered from the North Pole each week from Thanksgiving to Christmas.  Each Believe Box is filled with a personalized letter, a Christmas activity, a personalized Elf surprise, and a few additional North Pole favorites... and lots of Christmas magic!

What is the Believe Box subscription?

A Believe Box subscription is a 4 week subscription only. The weekly cost of the Believe Box plus shipping will be charged to your account for 4 consecutive weeks only. After this time, all payments are fulfilled.

Does the Believe Box subscription include the Magic Elf Door, Nice List Certificate & Letter from Santa?

Yes, all Believe Box subscriptions include one Magic Elf Door customized with your Elf's name (8 characters max), a personalized Nice List Certificate, and a personalized Letter from Santa.

When do orders for Believe Box subscriptions open?

Santa thought we should wait until the first big snowfall at the North Pole.  According to our Snowball, our Elf Meteorologist, orders will open OCTOBER 25, 2019.

Why are there limited quantities of the Believe Box subscriptions?

Since Santa approved this project, he wanted to be sure we were properly staffed to pack & ship boxes.  So, he set a limit on the number for this year.  We have a lot of toys to make!

What is the cost of a Believe Box subscription?

Each Believe Box subscription starts at $39.95 a week plus shipping & taxes (where applicable).  Shipping costs are determined by your location & USPS rates.  Once the 4 weekly payments are processed, no further charges will be processed.

Below is the cost of each box, per week, for the number of children in the household:

- $39.95/week + Shipping & Taxes - One Child
- $44.95/week + Shipping & Taxes - Two Children
-$49.95/week + Shipping & Taxes - Three Children
- $54.95/week + Shipping & Taxes - Four or More Children

When do the Believe Box subscription weekly payments begin?

The first payment will be processed on the date of your initial transaction.  The 2nd, 3rd, and 4th/Final payments will be processed every 7th consecutive day for a total of 4 payments only.  Once the 4 total payments are processed, no further charges will be processed.  All Believe Boxes ship on the same weekly schedule beginning November 25.  See below for all Believe Box weekly ship dates.

When does Believe Box ship?

Santa's Workshop is on a tight schedule this time of year.  So, all boxes will ship as follows:

Box 1 - Nov 25, 2019

Box 2 - Dec 3, 2019

Box 3 - Dec 9, 2019

Box 4 - Dec 16, 2019

All boxes ship priority mail and arrive usually within 2-4 days.

Do you ship outside the US?

At the current time, we serve as the North Pole satellite office shipping within the US only.

If Believe Box is from the North Pole, why does it cost money?

Santa approved this project as a test market.  We don't want to spend any of our toy-making budget on this!  So, the price helps us cover the shipping costs since he won't be delivering the boxes by sleigh.

Is Believe Box personalized?

Yes, every Believe Box is personalized with each child's name and every letter is personalized with the child or elf's name.  Santa knows everyone! 

How do you know my information to personalize my Believe Boxes?

Santa has a list with everyone's name on it (the Naughty & Nice List).  Our elf administrators are updating our records, so an elf from Believe Holiday will contact the email on your account to verify some information.  Please be on the lookout for an email from Team@BelieveHoliday.com.

Is Believe Box for a certain age?

Believe Box is for anyone who BELIEVES. However, most of our boxes are shipped to children ages 3 - 10.  Box activities will be targeted in age groups of 2-4, 6-8, and 8+. 

How many children per Believe Box?

Each Believe Box is made for one child.  However if there are multiple children in your family or home, use the drop down list to select the number of children for your Believe Box.

If I order a Believe Box subscription for multiple children, will it be personalized for all children?

Yes, our team of elves will make sure that the packages for all of the children at the same address.  Santa will write the letter to the entire family.  However, he will send each child their own Official Nice List certificate to recognize their exemplary behavior.

How do to I order multiple Believe Boxes to be shipped to different addresses?

You will need to place an individual order for each address for which you would like a Believe Box sent. Currently, we can only accept one shipping address per order.

If I have additional questions, comments, or concerns about my Believe Box subscription (i.e., item descriptions, nutritional info, ingredients, etc),  whom should I contact?

Feel free to email our elf team with any questions at Team@BelieveHoliday.com

When is the last day to order a Believe Box subscription?

The last day to place your order for a Believe Box is November 20, 2019.  As mentioned above, the first weekly box ships November 25, 2019.  See shipping schedule above for all weekly ship dates.

 

*** MAGIC ELF DOORS ***

If I order a Nice List Certificate & Letter from Santa and an Elf Door, will it be sent separately?

Yes, Elf Doors will ship once finished in the workshop (approx within 2-3 days after purchase).  We are on a tight schedule in Santa's Workshop, so all Nice List Certificates & Letters from Santa will be shipped on the shipping schedule. (See below for ship dates.)  

How do I personalize an Elf Door with my Elf's name?

When you are on the Elf Door product page, type your Elf's name exactly as you would like it to appear on your door (8 characters max).  Next, click "ADD TO CART."

If you are ordering more than one Elf Door, you will need to enter the name & ADD TO CART for each Elf Door you are ordering.

If I purchase an Elf Door only, when does it ship?

Magic Elf Doors will ship once finished in the workshop (approx within 2-3 days after purchase). 

How do I send the Magic Elf Door to a different addresses?

If the items are being sent to different locations, you will need to place a separate order for each Magic Elf Door. Currently, we can only accept one delivery address per order.

Is the Magic Elf Door included in the Believe Box subscription?

Yes, one Magic Elf Door is included with each Believe Box subscription.

When is the last day to order a Magic Elf Door?

The last day to place your order for a Magic Elf Door is December 15, 2019.

 

*** LETTERS FROM SANTA & NICE LIST CERTIFICATES ***

Are the Letter From Santa & Nice List Certificate personalized?

Yes, every letter & certificate are personalized for each child or family.  Our North Pole team of elves use the Naughty or Nice List Tracking System (NITS) to ensure that every record is accurate and up to date on everyone’s behavior. 

How do you know my information to personalize the Letter From Santa & Nice List Certificate?

Santa has a list with everyone's name on it (the Naughty & Nice List).  Our elf administrators are updating our records, so an elf from Believe Holiday will contact the email on your account to verify some information.  Please be on the lookout for an email from Team@BelieveHoliday.com.

What if there is more than one child at the same address?

You will need to purchase a separate Letter from Santa & Nice List Certificate for each child at the address.

If I order a Letter from Santa & Nice List Certificate, when does it arrive?

Once Flannery (Chief Elf – Dept of Elf Observers) has received all Behavior Reports from Santa’s scout elves, he will update the North Pole Naughty or Nice List Tracking System (NITS).  Santa will write each child a letter and sign & issue an Official Nice List Certificate.  All packages will be shipped from the North Pole on December 16.

If I order a Believe Box subscription, do I need to order a Letter from Santa & Nice List Certificate?

All Believe Box subscriptions include one authentic, personalized Letter From Santa and one Official Nice List Certificate.  Unless you need additional letters or certificates beyond the one included, there is no need to order them once you have ordered a Believe Box.

Can I order a Letter from Santa or Nice List Certificate for an address that is different than the Believe Box subscription address?

Yes.  You will need to place separate orders for the Letter from Santa & Nice List Certificate and the Believe Box subscription. Currently, we can only accept one delivery address per order.

When is the last day to order a Letter from Santa & Nice List Certificate?

The last day to place your order for a Santa & Nice List Certificate is December 15, 2019.

 

*** ADDITIONAL ***

Is Santa real?

Santa is most definitely real!!! Santa spreads Christmas Spirit real as the wind - -  you can't see it, but you can see it's affect and know when it has been there!

If Santa is real, why are you sending boxes?

If you check out our About Us section, you'll read about our Head Elf, Tinsel.  Santa is very proud of Tinsel's project to spread Christmas cheer and he approved this special project!

What is the return policy for Believe Box or Believe Tees?

We accept returns for exchange for items damaged in transit.  You must contact our Elves at Team@BelieveHoliday.com within 2 days of receiving the product. For additional details, please see our Refund Policy.

What is the shipping policy for Believe Box and Believe Tees?

Believe Box subscriptions will be shipped on a set shipping schedule (see above). Letters from Santa & Nice List Certificates will be shipped on December 16.  Magic Elf Doors, Magic Santa Keys, and Believe Apparel will be shipped within 2 business days of the purchase date. 

All Believe Box subscriptions orders are sent Priority Mail and should arrive in 2-3 days business days.

Other purchases will be sent based on the Shipping method selected/paid for at check out.

For additional information, please see our Shipping Policy.

What if I have questions about the sizing of my Believe Tees order?

Our apparel will have information on the basic fit in the description of each product (ie. Unisex, Women's Cut, Youth, etc.).

For additional questions regarding the fit of a product please email our Elves at Team@BelieveHoliday.com. 

What if I have additional questions or an unable to access information on your site?

If you have any questions or need assistance in any way accessing information on our site, please email our Elves at Team@BelieveHoliday.com